Shipping Information

Solbari offers a Delivered Duty Paid (DDP) service and covers all VAT, duties and taxes on all orders. Customers will not incur any additional charges at customs when the products enter the UK. 

It is our priority to deliver your order as quickly as possible. We dispatch all orders Monday to Friday, on the same business day or within 1-2 business days from receiving your order. We do not dispatch parcels on weekends or public holidays.

After your order is dispatched, the following estimated arrival times apply: 

Where are your products sent from?

All orders are dispatched from our Australian warehouse in Melbourne. Orders are dispatched Monday to Friday AEST (Australia Eastern Standard Time) and delivered on working days.

What happens if my delivery takes longer than the estimated arrival time?  

Solbari cannot take responsibility for late arrivals. Shipping delays are out of our control. Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times mentioned at the time of purchase. 

Can I check my order status and track my shipment?

Your tracking information will be emailed to you as soon as your order has been dispatched and you will be able to track your order online.

For countries that do not allow tracking, parcels are sent via registered post. A signature will be required on delivery. If no one is available at the delivery address to sign for the goods a card will be left with details for re-delivery and/or collection. Organising a pickup or redelivery is the responsibility of the customer.

If customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Solbari does not accept responsibility for parcels that are misplaced after they have been signed for and/or delivered. 

Where do you ship to?