RETURNS & EXCHANGES
PLEASE NOTE: We are not accepting returns or exchanges on face masks, face and neck gaiters, curved face and neck gaiters and Ultimate sun hats.
For all other products the following conditions must be met:
- Item(s) must be returned within 30 days of delivery.
- Clothing & accessory item(s) must be in their original condition, unworn, unsoiled, unwashed and in their original packaging. If this is not the case, the item(s) will not be accepted.
- All exchanges are final and cannot be returned for a refund or further exchange.
HOW TO RETURN OR EXCHANGE:
- Please send us an email at email@example.com and notify us of your order number and intended return or exchange.
- We will provide you with a returns & exchange form to fill out. This will enable us to process your request promptly.
- You will need to send us the item(s), the invoice and a completed returns & exchange form.
- We recommend sending your return by Royal Mail and kindly provide us with your tracking number. Solbari cannot be held responsible for items lost in transit.
- The postage cost for returning item(s) back to us is at the customer's expense.
- The postage to send your exchanged item(s) is covered by Solbari.
- The return & exchange UK address:
PO Box 7828
KETTERING NN16 6PJ
A full refund will be credited back to your credit card or Paypal account, whichever was used to make the original purchase; as long we receive your return within 30 days of delivery and your item(s) are in their original condition, unworn, unsoiled, unwashed and in their original packaging. If this is not the case, the item(s) will not be accepted.
The refund will be processed as soon as we receive your parcel, but please allow 2-5 business days for your account to be credited.
Refunds or cancellations will not be allowed if the shipment arrival times exceed the estimated times.
PLEASE NOTE: We are not accepting returns or exchanges on face masks, face and neck gaiters, curved face and neck gaiters and ultimate sun hats.
If you have questions about returns or exchanges, you can contact us at firstname.lastname@example.org